Effective Date: July 22, 2025

Company: WHATECH MOBILE CO., LIMITED

Website: www.fasttracksafe.com

Contact: info@fasttracksafe.com

1. Return Period

You have the right to return your product within 14 days of the delivery date. If more than 14 days have passed, we will not be able to offer you a full refund or exchange.

2. Eligibility Conditions

To be eligible for a return:

The item must be unused and in the same condition that you received it.

The product must be returned in its original packaging.

You must include a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

3. Non-Returnable Items

Certain types of products cannot be returned, including:

Perishable goods (e.g., food, flowers)

Intimate or sanitary items

Hazardous materials, flammable liquids, or gases

Gift cards

Downloadable software products

Some health and personal care items

4. Partial Refunds

In some cases, only partial refunds may be granted for:

Books with obvious signs of use

Opened CDs, DVDs, video games, software, or vinyl records

Any item not in its original condition, damaged, or missing parts not due to our error.

Any item returned more than 30 days after delivery.

5. Refund Processing

Once we receive and inspect your return, we will notify you by email. If your refund is approved, it will be processed and automatically credited to your original payment method or via bank transfer (in the case of cash on delivery) within a few business days.

6. Late or Missing Refunds

If you haven’t received your refund:

First, check your bank account again.

Then, contact your credit card company (if applicable).

Next, contact your bank; there is often a processing delay.

If you have completed all the steps above and still haven’t received your refund, please contact us at info@fasttracksafe.com.

7. Sale Items

Only regular-priced items are eligible for a refund. Sale or discounted items are not eligible for a refund.

8. Exchanges

We only replace defective or damaged items. If you need to exchange an item for the same product, please contact us at info@fasttracksafe.com and include your order number and a description of the problem.

9. Return Address

All returns must be sent to:

WHATECH MOBILE CO., LIMITED

Huanbin Lin Room 505, 5th floor, Beverley Commercial Centre, 87-105 Chatham Road South

Tsim Sha Tsui

Hong Kong

Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost in transit.